Customer care
Order support.
The Store Front is the customer-facing seller for orders it accepts through its operated storefronts, including when an outside manufacturer produces or ships the item.
Contact us
Email support@thestorefront.cc with your order number, storefront name, and a short description of what you need. Do not email payment-card information, passwords, or identity documents.
Made-to-order products
Some products are produced after purchase by third-party manufacturing partners. The product page and checkout must state the estimated production and delivery window that applies to the order. Estimates are not guarantees; we communicate material delays and provide the remedies described here.
Shipping and tracking
Shipping rates and supported destinations are shown on the applicable storefront before payment. When tracking is available, we send it to the contact information provided with the order. See the full shipping policy and order-status guide.
Cancellations
Request cancellation as soon as possible. We will cancel and refund an order that has not entered production or shipment when practical. Custom or made-to-order work that has already begun may not be cancellable unless the product is late, defective, damaged, incorrect, or applicable law requires cancellation.
Returns and refunds
Contact us within 30 days of delivery for a return request. Unused standard items may be eligible for return; custom or made-to-order items are eligible when defective, damaged, materially different from the listing, or otherwise required by law. See the full returns and refunds policy.
Problems with delivery
If an order cannot be fulfilled within the disclosed timeframe, we will offer a revised estimate or a cancellation and refund. Report damaged, incorrect, or missing deliveries promptly with the order number and enough information for us to investigate without exposing unnecessary personal data.
The Store Front · Miami, Florida · Effective September 1, 2026