Returns and refunds
A clear path to a remedy.
Contact us first when an order is late, damaged, incorrect, defective, materially different from its listing, or no longer wanted. We review each request against the product disclosure, order status, and applicable law.
Start a request
Email support@thestorefront.cc within 30 days of delivery with the order number, storefront name, and the issue. Do not send payment-card details or unnecessary identity documents.
Cancellations
Request cancellation as soon as possible. We will cancel and refund an order that has not entered production or shipment when practical. Made-to-order work already in production may not be cancellable unless the item is late, defective, damaged, incorrect, or the law requires cancellation.
Standard items
Unused standard items may be eligible for return when requested within 30 days of delivery. We will provide return instructions and explain who pays return shipping before the item is sent back.
Made-to-order items
Made-to-order or customized items are eligible for a remedy when defective, damaged, incorrect, materially different from the listing, unfulfilled, or otherwise required by law. A change of preference alone may not make a produced custom item returnable.
Damaged or incorrect orders
Report the problem promptly. We may request photos of the item and packaging that are reasonably necessary to verify the issue. We will not ask for full card details.
Refunds
Approved refunds are issued to the original payment method. Bank and payment-provider posting times can vary after we submit the refund. Shipping or return costs are handled according to the reason for the return and applicable law.
The Store Front · Miami, Florida · Effective September 1, 2026